CANCELLATION POLICY

Your satisfaction has top priority for us.

  • If you are – for whatever reason – not satisfied with the object of your choice, you can return it to us within 1 month after receipt.

  • In such a case please contact us, so that if necessary we can give you hints regarding packing and shipment. We will take over the costs for the reshipment and the insurance of the parcel.

  • After we have received the returned item we will refund your purchase price 100%.


1 month return privilege
If the buyer is a customer in accordance with § 13 BGB and the contractual relationship displays a distance contract in the sense of § 312 b, the buyer can revoke the contract in text form (e.g. via letter), or even by email, or reshipment of the goods within one month after goods receipt without indication of cause. The respite starts at the earliest with the goods receipt and this instruction in text form. The respite is directed to Origomundi, Ebertallee19, 22607 Hamburg.

A right of respite does not exist for orders and/ or deliveries of goods, that have been designed after customer specification or explicitly have been made after individual needs and by existence of the remaining requisitions of §312 d BGB.

For the ensuring of the revocation period it is sufficient that the revocation or the goods are send off in due time. The buyer has to pay the costs of the reshipment, if the delivered goods match with the ordered goods and if the price of the reshipped goods do not exceed an amount of 40,00 EUR or if the buyer at a higher price of the good has not rendered the trade-off or the contractual agreed partial payment at the time of the countermand. Otherwise the reshipment is exempted from charges for the buyer. In the case that Origomundi is committed to the restitution of the reshipment costs by law, Origomundi offers the buyer to collect the good free of charge. To arrange a date for the collection, please contact Origomundi either via phone or email.

In the case of a countermand the mutually received services are to be granted back.